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How do you want to approve the repair?

This is not about booking. A reservation only confirms the time and the part, and you can come without one.

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Express

You set a maximum budget. If the repair fits, we go ahead without waiting for another approval. If it would go over, we call you first.

If the repair fits the budget, diagnostics is not charged separately.

Approval first

Standard

We find the fault first and send you a quote. The repair starts only after you approve it.

Diagnostics is paid separately, then you get a quote.

Not sure which to pick? Call us or stop by and we will advise.

Before you visit

Short answers about intake, payment, and what to prepare

Do I need an appointment, or can I just come in?

You can come during opening hours without booking. If you contact us first, we can check part availability and a suitable time.

When is diagnostics paid?

With the standard route, diagnostics is a separate paid service. With Express repair, we do not charge it separately if the repair is completed within the agreed budget.

Do I get a repair report and warranty?

Yes. You receive a service report with the work performed, parts used, and warranty information for the job.

What should I do after a spill?

Turn the device off, unplug it, and do not try to turn it on again. The sooner it is inspected, the lower the risk of corrosion.

How do I send a device if I am not from Brno?

You can send the device by pickup, Zásilkovna, or your own carrier. Details are in Send a device.

Do you repair devices other than Apple?

Yes. Apple is our main specialty, but we also handle selected Android phones, Windows laptops, game consoles, and other electronics.

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Have a device to repair?

Prepare the model and a short fault description. Then call, message us, or visit us on Příkop.