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Data Recovery

We assess whether your data can be safely recovered and how to do it

What we handle

Losing data is stressful - whether it's family photos, work documents or a phone backup. We assess every case individually and tell you honestly whether and how the data can be recovered.

Honest assessment

We tell you straight away whether recovery makes sense and what the chances are

Only after your approval

After diagnostics, we tell you the exact price - we proceed only after your approval

Data confidentiality

We treat your data confidentially. All copies are deleted after handover

How we can help

iPhone or iPad won't turn on

We swap a broken component or repair the board so the device boots and data can be backed up

Mac won't start

We remove the drive or repair the board - depends on the model and type of failure

Deleted or lost data

We attempt to recover deleted files from a drive or flash drive

Liquid damage

We recover data even from devices affected by liquid damage

Unreadable external drive

We diagnose the issue and attempt to safely read the data

Data from an old device

We transfer data from an old Mac, drive or phone to a new medium

Phones

iPhone, iPad and others

We can recover data even from non-functional iPhones and iPads. Data on these devices is always hardware-encrypted - encryption keys are in the processor and data cannot be accessed without it. Sometimes a temporary component swap (e.g. a broken display) is enough to back up the data. Other times, board-level repair is needed. If board repair is not possible, as a last resort we transfer the chips to another functional board.

What you get

  • Backup to restore onto another phone
  • Photos and videos can be extracted separately
  • Using specialized software, we can extract individual data from the backup - messages, contacts, call history and more

Phone data recovery is demanding - it always requires hands-on work with the device. We will need the device passcode at drop-off.

Phone data recovery is closely related to board-level repairs - it involves the same type of component-level work.

Computers and laptops

MacBook, iMac, laptop, PC

The approach depends on the age and type of device. We recover the home folder - documents, photos, desktop and everything from your user profile. Applications are not included unless specifically requested.

Older models (pre ~2017)

The drive can be removed and read directly. If FileVault (encryption) was enabled, we need the password or recovery key.

Newer models (T2, Apple Silicon)

Storage is soldered to the board and always encrypted. The drive cannot be removed - recovery requires board repair so the Mac boots. After booting, we need your account password to access the data and perform the backup.

What you get

  • Your data on an external drive
  • Documents, photos, desktop and your full user profile

External drives

HDD, SSD, flash drives

For external drives, it depends on whether it's a software failure (corrupted file system, deleted data) or hardware failure (head crash, wear, mechanical damage). Software failures are handled directly by us, hardware repairs are handled through a specialized partner company.

What you get

  • Recovered data on another drive or flash drive
  • Hardware failures are handled through a specialized partner company - you can bring the drive directly to us

When recovery is not possible

In some cases, data simply cannot be accessed. Here are situations where recovery is unfortunately not possible:

Damaged processor in a phone - encryption keys cannot be extracted or duplicated
You don't know the device passcode - encrypted data cannot be accessed without it
Physically destroyed storage - damaged memory chips or disk platters

How it works

1

You bring in the device or drive - we perform an initial inspection and document the issue

2

We diagnose the extent of damage and assess the chances of data recovery

3

We tell you the exact price - we proceed only after your approval

4

We perform the recovery - board repair, drive reading or file restoration

5

We hand over the data on an external drive, flash drive or as a backup for restoration

Important information

Duration

From one day for simpler cases to several weeks for board repairs. We provide an estimate after diagnostics.

Price

Diagnostics is a paid service - we tell you its cost upfront. After diagnostics, we let you know if recovery is possible and how much it will cost. We proceed only after your approval.

Your data

We treat your data confidentially. All copies are deleted after handover.

Data recovery FAQ

Do you need the device passcode?

For iPhones, iPads and newer Macs, yes. The data is encrypted, and without the passcode or account access it cannot be safely accessed.

Do I pay if the data cannot be recovered?

Diagnostics is paid because we assess the device and recovery options. The actual recovery is charged only after you approve the next step.

Can you recover data after liquid damage?

Yes, the goal is often to repair the device just enough to boot and create a backup. Success depends on the specific damage.

What medium do you return recovered data on?

Depending on the data volume, we hand it over on an external drive, flash drive or as a backup for restoration. If you do not have a medium, we agree on a suitable option upfront.

Data recovery in Brno

We receive the device or drive in Brno, explain the risks and after diagnostics recommend the safest path without unnecessary intervention.

Related situations

Data recovery often connects to liquid damage or board-level repair.

Liquid damageWhat to do after spilling liquid on a phone, MacBook or drive.Logic board repairWhen the device needs to be temporarily revived for backup.Contact usDescribe the case and we will agree on what makes sense to try first.

Need to recover your data?

Call or write - we'll advise on your case.

Call +420 703 987 987Contact us