Important information
Duration
From one day for simpler cases to several weeks for board repairs. We provide an estimate after diagnostics.
Price
Diagnostics is a paid service - we tell you its cost upfront. After diagnostics, we let you know if recovery is possible and how much it will cost. We proceed only after your approval.
Your data
We treat your data confidentially. All copies are deleted after handover.
When recovery is not possible
In some cases, data simply cannot be accessed. Here are situations where recovery is unfortunately not possible:
What we handle
Losing data is stressful - whether it's family photos, work documents or a phone backup. We assess every case individually and tell you honestly whether and how the data can be recovered.
Honest assessment
We tell you straight away whether recovery makes sense and what the chances are
Only after your approval
After diagnostics, we tell you the exact price - we proceed only after your approval
Data confidentiality
We treat your data confidentially. All copies are deleted after handover
How we can help
iPhone or iPad won't turn on
We swap a broken component or repair the board so the device boots and data can be backed up
Mac won't start
We remove the drive or repair the board - depends on the model and type of failure
Deleted or lost data
We attempt to recover deleted files from a drive or flash drive
Liquid damage
We recover data even from devices affected by liquid damage
Unreadable external drive
We diagnose the issue and attempt to safely read the data
Data from an old device
We transfer data from an old Mac, drive or phone to a new medium
Phones
What it takes to recover photos and other data from a phone that no longer turns on.
iPhone, iPad and others
We can recover data even from non-functional iPhones and iPads. Data on these devices is always hardware-encrypted - encryption keys are in the processor and data cannot be accessed without it. Sometimes a temporary component swap (e.g. a broken display) is enough to back up the data. Other times, board-level repair is needed. If board repair is not possible, as a last resort we transfer the chips to another functional board.
What you get
- Backup to restore onto another phone
- Photos and videos can be extracted separately
- Using specialized software, we can extract individual data from the backup - messages, contacts, call history and more
Phone data recovery is demanding - it always requires hands-on work with the device. We will need the device passcode at drop-off.
Phone data recovery is closely related to board-level repairs - it involves the same type of component-level work.
Computers and laptops
Data recovery from Macs and other computers. The approach depends on storage design and encryption.
The approach depends on the age and type of device. We recover the home folder - documents, photos, desktop and everything from your user profile. Applications are not included unless specifically requested.
Mac computers
Macs with removable drives
On some older Macs, the drive can be removed to attempt reading the data outside the computer. This depends on the model and the condition of the drive. If FileVault is enabled, we need a password or recovery key.
Macs with T2 or Apple silicon
Internal storage is encrypted and tied to the specific Mac. Removing the memory chips or storage module alone is not enough to read the data. If the motherboard is faulty, it may need to be repaired first. We need an account password or FileVault recovery key to unlock the data.
Other laptops and desktop PCs
The options depend on the model, fault and storage type. Some have removable drives; others have soldered storage. An encrypted drive may require a recovery key, for example for BitLocker. We assess recovery options for the specific device.
What you get
- Your data on an external drive
- Documents, photos, desktop and your full user profile
External drives
How we handle deleted files, unreadable drives and mechanical damage.
HDD, SSD, flash drives
For external drives, it depends on whether it's a software failure (corrupted file system, deleted data) or hardware failure (head crash, wear, mechanical damage). Software failures are handled directly by us, hardware repairs are handled through a specialized partner company.
What you get
- Recovered data on another drive or flash drive
- Hardware failures are handled through a specialized partner company - you can bring the drive directly to us
How it works
From the initial assessment and price approval to handing over your recovered data.
You bring in the device or drive - we perform an initial inspection and document the issue
We diagnose the extent of damage and assess the chances of data recovery
We tell you the exact price - we proceed only after your approval
We perform the recovery - board repair, drive reading or file restoration
We hand over the data on an external drive, flash drive or as a backup for restoration
Data recovery FAQ
Do you need the device passcode?
For iPhones, iPads and newer Macs, yes. The data is encrypted, and without the passcode or account access it cannot be safely accessed.
Do I pay if the data cannot be recovered?
Diagnostics is paid because we assess the device and recovery options. The actual recovery is charged only after you approve the next step.
Can you recover data after liquid damage?
Yes, the goal is often to repair the device just enough to boot and create a backup. Success depends on the specific damage.
What medium do you return recovered data on?
Depending on the data volume, we hand it over on an external drive, flash drive or as a backup for restoration. If you do not have a medium, we agree on a suitable option upfront.