Consultation & Advisory
Short guidance free of charge, longer consultations as a paid service
How consultation is billed
So it is clear in advance what is free and what is a paid service
Short guidance for free
up to 10 minutes free
A short phone call or message up to 10 minutes when you just need to know whether it makes sense to visit us, book a paid consultation, or go straight to service.
If we determine you need a longer consultation, we'll direct you to one right away.
Paid consultation
Appointments are currently unavailable
Dedicated time focused only on your topic. We go through the situation, ask follow-up questions and recommend the next concrete step.
Please verify the current duration and price by phone.
Consultation takes place in person at our location or online via screen sharing - it's up to you. Book in advance so we can give you our full attention.
Why consultation
Not every problem needs a repair. Sometimes you only need to confirm the right next step, choose the right device, or go through settings and options with someone. A consultation is a paid service for situations where you want to solve a specific topic in depth.
Purchase advisory
We'll help choose the device that makes sense for you
Setup and onboarding
We'll help set up your new device from A to Z
Technical support
We'll advise on diagnosing and resolving software issues
What we can help with
Choosing a new device
- Model recommendation based on your needs
- When to buy new vs. refurbished
- Advice on where and how to buy best
Backups and data transfer
- Backup before repair or sale
- Data transfer to a new device
- Setting up automatic backups
Setup and security
- Account and cloud service setup
- Two-factor authentication and account protection
- New device setup from A to Z
Software problems
- Slow system and app crashes
- Update problems
- Errors and unusual system behavior
What you leave with
- a clearer decision on what makes sense to buy, repair or configure
- a concrete next-step recommendation without unnecessary guessing
- a list of steps you can handle yourself or a proposal for what to solve with us in service
- a realistic assessment of when the solution is worthwhile and when it is not
How consultation works
How we agree on a topic and time, what we work through and what you take away.
Get in touch
Describe your topic by phone, email, or through the form
We schedule a time
In person at our location or online via screen sharing
Consultation
Dedicated time focused only on your topic
Concrete outcome
You leave with a clear recommendation and next steps
Consultation FAQ
When is consultation better than service right away?
When you are not dealing with a clear fault but a decision: what to buy, how to set up backups, how to transfer data or whether a repair is still worth it.
Can consultation happen online?
Yes, if the topic does not require physical inspection of the device. For setup or software issues, screen sharing is often enough.
What is still free and what is paid?
Short guidance up to 10 minutes is free. Once dedicated time and deeper work are needed, we agree on a paid consultation in advance.
What should I prepare for a consultation?
A short description of the goal, device and accounts or services involved is enough. For purchase advice, your budget and usage pattern help.