Send Device for Repair
Can't visit us in person? Send the device by mail, Zásilkovna or courier. After repair, we ship it back.
Prepare your device for shipping
Add the device, shipping and contact details in three short steps. You can then download the form to include in the package.
Important information
What to send
Send the device alone without accessories, packaging and SIM card. Only include the filled form.
Repair time
We start the repair immediately after delivery. The same turnaround times apply as for in-person visits. For diagnostics, we'll contact you with a price quote.
Invoice payment
After the repair is complete, we'll send you an invoice by email. Once paid, we'll ship the device back using the method you chose when ordering.
Shipment insurance
Shipments are insured within the terms of the respective carrier.
How does it work?
Fill out the form
Describe the issue and choose how to send the device
Send the device
A courier picks it up, drop it off at a Z-Box, or send it yourself
Diagnostics
We confirm receipt and run diagnostics or start the repair
Repair & return
After repair we send an invoice, then ship it back
Have questions?
We can help with packing, shipping and choosing the right form.