Send Device
for Repair

Can't visit us in person? Send the device by mail, Zásilkovna or courier. After repair, we ship it back.

SIMPLE PROCESS

How does it work?

Fill out the form

Describe the issue and choose how to send the device

Send the device

A courier picks it up, drop it off at a Z-Box, or send it yourself

Diagnostics

We confirm receipt and run diagnostics or start the repair

Repair & return

After repair we send an invoice, then ship it back

GOOD TO KNOW

Important information

What to send

Send the device alone without accessories, packaging and SIM card. Only include the filled form.

Repair time

We start the repair immediately after delivery. The same turnaround times apply as for in-person visits. For diagnostics, we'll contact you with a price quote.

Invoice payment

After the repair is complete, we'll send you an invoice by email. Once paid, we'll ship the device back using the method you chose when ordering.

Shipment insurance

Shipments are insured within the terms of the respective carrier.

PRICING

Shipping costs

How to send the device to us

Courier pickup (GLS)

up to 10 kg

199 CZK

Packeta drop-off code

up to 5 kg

129 CZK

Own carrier

per carrier

How we deliver it back

To address (GLS)

199 CZK

Zásilkovna

129 CZK

In-person pickup

free

Fill out the contact form

Fill in your details and download the form to include with the device

Device

Find your device in the price list, or pick a general type and describe the issue in your own words.

Selected catalog repair

Samsung Galaxy S25 Ultra

Battery replacement30 min
CZK 1,490

Loading repairs for the selected device...

Fault description *

Device password

Needed for diagnostics and testing after repair. Without a password, testing may be limited, which can affect the warranty.

Do not enter your Apple ID password. A device unlock PIN or passcode is enough. If you'd rather not share it, we'll sort it out after the device arrives.

Note

Customer

Customer type:

IndividualBusiness

First name *

Last name *

Phone *

Email *

Shipping

Shipping to us

After submitting the form, we'll send you a shipping label by email. Drop off the package at any Zásilkovna branch.

Return shipping

Street and no. *

City *

Postal code *

I agree to the service terms and acknowledge the personal data processing policy

Consent to start the diagnosis after deliveryWe start the service right after delivery, before the end of the 14-day period for withdrawing from a distance contract. If we complete the repair at your request within this period, the right of withdrawal ends.

Show the exact legal wording

I expressly request the service to begin before the withdrawal period expiresI acknowledge that service work on the device I am sending may begin immediately upon its delivery, that is, before the statutory 14-day period for withdrawal from a distance contract expires. I understand that if the service is started with my consent and is fully performed before that period expires, I lose the right to withdraw from the contract under § 1837(a) of the Czech Civil Code.

I agree to receive commercial communications (promotions, news, discounts). I can withdraw consent at any time using the link in the email footer.

You can submit the form electronically or download it and include with the device.

Have questions?

We can help with packing, shipping and choosing the right form.

+420 703 987 987 zc.rotkodcam@ofni

Send Devicefor Repair